Among Its key features, the book: Emphasizes how to apply concepts, such as to manage space, listen in class, reason inductively, use interpersonal strategies, understand body language, interact with friends, cope with shyness, interview for a job, use visual aids, and influence someone beliefs. Provides a through, balanced treatment of basic aspects of communication, interpersonal, small group and audience communication, adapted to traditional and nontraditional students. Offers clear real-job interview instruction in Chapter 7 on employment interview, with examples of three different types of resumes and cover letters. Gives a basic understanding of communication in organizations in Chapter 11, including common problems in downward channels, useful messages in upward channels, and vital functions of horizontal channels. Shows how to gather information by reading and taking notes, using information sources and locating library resources. Gives guidance on the use of computerized data banks, describe 58 library references.